Last updated: October 2026

We want you to be happy with your purchase. If something isn’t right, we’re here to help.

30-day returns

You can request a return within 30 days of receiving your order. Contact us through our contact form or [YOUR SUPPORT EMAIL] with your order number and the reason for your return before sending anything back — we’ll reply with instructions.

Eligibility

For hygiene reasons, nail tools must be unused, clean and in their original packaging to be eligible for a change-of-mind return. Items that are damaged, defective or not as described are always covered (see below).

Damaged, defective or wrong items

If your item arrives damaged, defective or isn’t what you ordered, contact us within 7 days of delivery with your order number and a photo. We’ll send a free replacement or a full refund — you won’t need to pay for return shipping.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping costs unless we tell you otherwise. [Update if you offer free returns.]

Refunds

Once your return is approved (or received, if we ask you to send it back), we’ll refund the original payment method within 5–10 business days. Your bank may take additional time to show the refund. Priority shipping fees are non-refundable unless the item was damaged, defective or wrong.

Cancellations

You can cancel your order free of charge if it hasn’t been processed yet. Contact us as soon as possible with your order number.

Need help?

Reach us anytime through our contact form or [YOUR SUPPORT EMAIL].