Last updated: October 2026

This policy explains how and when your Zentvilo order is shipped.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You’ll receive an email with your tracking number once your order ships.

Shipping times

• Standard shipping (free): usually around 5–11 business days after processing.
• Priority shipping ($7): your order is processed first and sent with a faster shipping method, usually [X–Y] business days after processing.

Delivery times are estimates and not guaranteed. Delays can happen due to carrier volume, weather, customs or holidays.

Where we ship

We currently ship to the United States. [Add other countries if you ship there.]

Shipping costs

Standard shipping is free on all orders. Priority shipping is an optional upgrade shown in your cart.

Customs, duties and taxes

[Confirm with your supplier and update: e.g. “For US orders, any import duties are included in the price — you won’t be charged extra on delivery.” If not included, state that the customer may be responsible for them.]

Orders shipping separately

If your order contains more than one item, it may arrive in more than one package. You’ll be notified if this happens.

Tracking

Track your order on our Track Order page. Tracking can take a few days to update after your order ships.

Lost or late packages

If your tracking hasn’t updated for 10 days, or your order hasn’t arrived within 30 days of shipping, contact us through our contact form or [YOUR SUPPORT EMAIL] and we’ll help — including a replacement or refund where a package is confirmed lost.

Wrong address

Please double-check your shipping address at checkout. We can’t be responsible for orders delivered to an incorrect address provided at checkout, but contact us right away and we’ll try to update it before your order ships.